Privacy Policy & HIPAA Notice
Olivia Home Care Services, LLC
Effective Date: Jan 1, 2026
Olivia Home Care Services, LLC (“Olivia Home Care,” “we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of your personal and health information. This Privacy Policy and HIPAA Notice explain how data is collected, used, disclosed, and protected when you visit our website or receive services from us.
Our Commitment to Your Privacy
We respect your privacy and are required by law to:
- Protect the privacy of your Protected Health Information (PHI)
- Provide you with this notice of our legal duties and privacy practices
- Follow the terms of this notice currently in effect
What Is Protected Health Information (PHI)?
Protected Health Information (PHI) includes information that identifies you and relates to:
- Your health condition
- The care or services you receive
- Payment for care or services
Examples include your name, address, phone number, service needs, or other information related to your care.
How We May Use and Disclose Your Information
We may use or disclose your PHI without your written authorization for the following purposes:
Care Coordination
To coordinate and provide non-medical home care services, including sharing information with caregivers involved in your care.
Payment & Operations
To process billing, verify coverage, manage internal operations, improve services, and comply with regulatory requirements.
Health & Safety
To prevent or lessen a serious threat to health or safety, as permitted or required by law.
Legal & Regulatory Requirements
To comply with federal, state, or local laws, licensing requirements, audits, or investigations.
Uses That Require Your Authorization
We will obtain your written authorization before using or disclosing your PHI for:
- Marketing purposes
- Any use not described in this Privacy Policy
You may revoke your authorization in writing at any time.
Your Rights Regarding Your Information
You have the right to:
- Request access to your PHI
- Request corrections to your information
- Request restrictions on specific uses or disclosures
- Request confidential communications
- Receive a paper or electronic copy of this notice
- File a complaint if you believe your privacy rights have been violated
To exercise any of these rights, please contact us using the information below.
Our Responsibilities
Olivia Home Care Services, LLC will:
- Maintain appropriate administrative, physical, and technical safeguards
- Limit access to PHI to authorized personnel only
- Train staff on confidentiality and privacy practices
- Notify affected individuals in accordance with the law if a breach of unsecured PHI occurs
Website & Electronic Communication Disclaimer
While we take reasonable steps to protect information submitted through our website, email, and online forms, email is not always secure.
Please do not submit sensitive medical or health information through online forms or email unless directed to do so through a secure method.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will apply to all information we maintain and will be posted on this page with an updated effective date.
Contact Information
If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact:
Privacy Officer
Olivia Home Care Services, LLC
📍 131 Oakridge Dr, Unit #2
Mountville, PA 17554
📞 717-333-3224
📧 care@oliviahome.care
🌐 https://www.oliviahome.care
You may also file a complaint with the U.S. Department of Health and Human Services. Filing a complaint will not affect your care or services.